We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
How to return products?
If the products you received are not as expected and you want to return them, please follow the steps below:
- Contact us via Email or message us on our website > Provide your order number and the your name, the order number is a set of 4 digits number beginning with “#” > Describe the reason why you want to return.
- Pack the products and insert the invoice. You can ship the parcel back to us (Mázsa u. 13, 5 em. 505, Budapest, Hungary) *Please note: The shipping fee is on your charge. Or you can return the parcel by yourself to our “pick up/return point” without any shipping fee (Working hour: Monday-Friday 1pm-5pm).
- We will refund you once we received your parcel, it takes about 2-3 working days.