Return/ Refund policy
Return & Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. After 14 days have passed or if the product is damaged due to improper use, we do not accept returns or exchanges.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with its original packaging. You’ll also need the receipt or proof of purchase.
Contact us and send us photos if there’s any damage or defect or wrong item.
To start a return, please note: return without damaged or error issue are accepted but the shipping fee is on your charge. You can contact us at : email@example.com. If your return is accepted, we’ll send you a return shipping label(as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, spices, tea), custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Also, unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.